Use Cases

These use cases are derived from the Input Document file and are based on certain assumptions. They are intended to help with a better understanding of the domain.

Use Cases: Consumer

1. Watch Content: Stream video or audio content on demand or live, including selecting playback quality, subtitles, and audio tracks.
2. Browse Content: Discover and explore available content (e.g., movies, TV shows, documentaries, live events) based on genre, popularity, recommendations, or search.
3. Resume Playback: Continue watching content from where it was last paused.
4. Login: Authenticate user credentials (username/email and password) against the system.
5. Create Account: Register for an account to access personalized features, manage subscriptions, and save watchlists.
6. Cast to Devices: Stream content to various devices (e.g., TV, mobile, tablet) using Chromecast or similar technologies.
7. Purchase Content: Buy access to premium content, individual episodes, or subscription packages.
8. Save Watchlist: Add content to a watchlist for later viewing.
9. Manage Profile: Update personal information, payment details, and subscription plans.
10. Rate and Review Content: Provide feedback on content by rating or writing reviews.
11. Contact Support: Get assistance with technical issues, account management, or billing.

Use Cases: Content Manager

1. Login

   Authenticate user credentials (username/email and password) against the system.

2. Upload and Manage Content

   Upload new video and audio content to the system, including metadata (title, description, genre, tags, etc.).

3. Edit Content Metadata

   Modify existing content metadata, such as title, description, genre, tags, and release date.

4. Organize Content Library

   Create and manage content categories, playlists, and collections to organize the content library.

5. Set Content Visibility and Availability

   Control the visibility and availability of content based on region, subscription plans, and other criteria.

6. Manage Content Rights

   Assign and manage content rights, including copyright information, licensing agreements, and distribution permissions.

7. Monitor Content Performance

   Track content views, engagement metrics (e.g., watch time, completion rate), and user feedback (ratings, reviews).

8. Optimize Content Delivery

   Optimize content delivery by adjusting streaming settings, encoding parameters, and CDN configurations.

9. Manage User Subscriptions

   Create and manage subscription plans, including pricing, content access levels, and promotional offers.

10. Generate Content Reports

    Generate reports on content performance, user engagement, and subscription trends.

Use Cases: 1st Level Support

1. Account Management: Reset passwords, update account information, manage subscriptions.
2. Technical Support: Troubleshoot login issues, streaming problems, device compatibility.
3. Billing Inquiries: Address billing questions, payment issues, and subscription changes.
4. Content Issues: Report broken links, missing content, or technical problems with content playback.
5. Escalation: Identify and escalate complex issues to higher-level support teams.

Use Cases: DevOps

1. Infrastructure Provisioning: Deploy and manage the cloud infrastructure (e.g., virtual machines, storage, networking) required for the system.
2. Application Deployment: Automate the deployment of applications, services, and configurations to the cloud environment.
3. Monitoring and Logging: Set up and maintain monitoring tools to track system performance, identify issues, and generate alerts.
4. Security Management: Implement and manage security measures, including access control, vulnerability scanning, and intrusion detection.
5. Continuous Integration and Delivery (CI/CD): Establish CI/CD pipelines to automate code builds, testing, and deployment.
6. Capacity Planning and Scaling: Monitor resource utilization and adjust capacity to meet changing demands.
7. Troubleshooting and Incident Management: Respond to system failures, troubleshoot issues, and restore service.
8. Cost Optimization: Identify and implement strategies to reduce cloud infrastructure costs.

Use Cases: Security

1. Monitor Security Events: Analyze security logs and alerts for suspicious activity.
2. Investigate Security Incidents: Identify the root cause of security incidents and determine the impact.
3. Tune SIEM Rules: Adjust SIEM rules to improve detection accuracy and reduce false positives.
4. Develop Security Reports: Create reports on security trends, vulnerabilities, and incident response.
5. Collaborate with Security Teams: Work with other security teams to share information and coordinate incident response.
6. Maintain SIEM Infrastructure: Ensure the SIEM system is functioning properly and is up to date.